Page 16, Whitby Fre Press, Wednesday, December 28, 1994 Repvortcriticalofagency managemn FROM PAGE 1 The consultants propose a numben of measunes aimed at iprvgthe agency and recom- mendthat the ministny order the board te prepane its own "action Fadling that the board should prepare a plan te - close the agency, the consultants add. Ail Saints chair Christine Elliott teld The r.. Press the board wili meet in early January te discus its options. -Weas a board have not had the opportunity te meet formally and have not reached a decision,» said Elliott. She decined te share hier own thoughts on the. report. "I don't think at this timo it would b. appropriate te say,» said Elhott. However, in a press release, the board agreed that there has been a "seriaus broakdown of nelationehips» throughout the agency. "The. board sincerely hopes that past diffenences can b. ut aside and that everyone who has an interest in the agenc..ill work co-operatively in goowii te ensure the agencys ftr, the releases states. While welcoming tih. consul- tants" findings, Phelan asked, <'Where in th e world was the government when we were ordered back?» The employees returned ta work in Marc h after the agency applied te have the dispute set- tre by finit contract legisiation. Under Ontario labour law, empoyees muet go ba.ck te work atr an application is made. Thle arbitration board that wili work out details of the unîon's first contract with 005, comple- ted its hearings in November. The. board's decision, which is biding on both parties', is expec- ted early in the new year. Phelan said the. report sup- ports the union's position that working conditions and not monetary reasons whene behind its decision te strike. During the stnike Ail Saints directer and chie? negotiater David Sims dismiesed the union 's complainte as a bargain- ing ploy and said the agency had no reason te fear a review. "Mr. Sims said it was a mie- guided attempt te discredit management," said Phelan. .tila 1f "Just read the report. It was not misguided at al she said. The consultants shies that the review was not an "investiga- tion» and therefore have «not attempted te, determine who was right or wrong in these situa- tions. Although the workers docu- mented their charges and sent them te the rnistry on two separate occasions prior te, the stike it was not until- tii union p ublic'y demanded an inquiry th at Grier acceded to the rffuest. Pelan said there have been two assaults on staff members since the ernployees were ordered back te work. The consultants acknowledge that client and staff safety pro- cedures and practices are a major issue, but note that "this is an area which neither side seems te be able te discuse logically and without recriminations.» The consultants agreed with management that working with severeiy mentally iii persans «iii- volves a degree of risk.» But at the same time, "the agency is moraliy and legally responsible for doing everything in its power te avoîd isk,» the report states. Phelan said it was hier under- standing that the ministry has already ordered the board te, take steps teimprove safety. Tiie wonlcers are «cautiously optimistic» that the board will heed the report's recommenda- tions, Phelan said. "They have one heck of a task in front of them but the staff will bac them j1à they are sen- ou. n she said. T'a demonstrate its sincerity, the union has called on the agency's directore;te adopt a number of measures, many of which are contained in the report. Included i the union's pro- posais are the following: * an outside professional with «clinical expertise» be brought in te help the apency implement the "action plan,. * a labour representative be appointed to the board; *the board and management acknowledge some wrongdoing "in the wake of this highly criti- cal review"; * staff b. qiven direct access te the board, since the aid method of having ail staff input go through senior management had been roundly criticized by the review process. Elliott said the board is willing te consider the union's proposais, but would not make any commit- menti at this time. Spokesperson Barbara Selkirk said health ministry staff are "hopeful and optimistic» the board and union will be abl. te work tegether. «It's up te the board and staff te) make the decision,» said Sel- kirk. "Wl. will support them but I think everyboay believes that the clients are thie bottem Une,» she said. If the board should chaos. to close the agency, the clients will b. transferred to other agencies ini Durhami, Selkirk promised. RECOMýMATIONS Among their many propoais, the consultants recomed that: *ail programs b. refocused te, target specîfic client poultions and ad essthe needa Te. pro- graminphilosophr edo to b. clearly definedland become well understood by ail parties and staffing should b. reviewed against these needs, the report states. * ail decision-makingprocesses need te b.e more participatory ta include front-lin. staff/con- suniers/survivors and external partners. Resteration- of relation- ships -- internally and externally -neede te become a focus of the agency, the report notes. management assurance need client-focused. planning, risk and quaiity te b. much more * the. board itseif needs te become more «handa-on» and take a s3trong raie as CCS rebuilds. 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