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O . ll-WArliltl(“CHRONICLE-Wednesday.May 28.20“ . P 1‘ BSBl'ViIlg memories H I] ’ I ll 1 b t th e de ad t ' e ernan S ewe 3 CO e m es re C BS 0 cus omer service ‘ 81(30anth - is": (.‘hroriu'leStafl' ‘ i. ’ ['5 a three generation family business "; ‘ TTF .' “.«IL‘. I built on customer serVice. so it's no sur- ,, ’l R i . g > 1“. 3 prise that just before talking about Hell . . 1' ' : i V 1 t I ’_" 5 ‘ . is fernan's lewellery’s 30th anniversary at the I i qt L _ f ‘ laurelwood store they were meeting with a ’ ‘ » ‘ ” ' w 12% . ' client over some family heirlooms that have . ,.- _ . - .‘~ V. ' , - just been restored to their formerglory. . _ _ _. ’ f 1"} w - , (1’13“ ‘- Q‘k __ a. One was a favourite watch that was ,1 r i 1.; I i,/ t .4 .. “a!" thought lost in a move to the Court at lautel- ’ ' 4 . "1% ‘ . ' wood retirement community. Shop owner ' -' , Jim Hefiernan had repaired and polished the 3, 3.“: W, > - 3,557?» w -. . Cg " piece right In the store for the customer, and ‘" . ' f“ " " ‘ .1 f f, I ‘ . " it brought hack a flood of memories for the } it R. ' .\ owner. . That's a similar kind of experience that ‘ t. longtime customer Brad lenlts had at the L . family owned business at 606 Laurelwood ‘ » l)r., originally started by lim's dad. lohn, in . ISM. . l ”is {neat grandmother. who had very had f I » arthritis in her hands, could no longer fit her ‘ i rings over her swollen knudtles. She was left -. . mth no choice but to put her favountr ti‘wel Eric. Melanie and Jim Hefleman represent three generations at the family working at Heflernan's Jewellery, celebrating its 30th anniversary ry iii a box. " "WW "' ' ‘()n one of my Visits to see hm for a {lean t'ustoiner sentin- has been big part ofHefler htn “We didnt have thr imam ml hat lung to ‘l trill! get you .i l'th t ’Illllillt'l tint tli.it s mg he mentioned a hit {or this problem nan lt-wellery‘s success for the past three have a huge inventors lit the lloli'r wattlil-s t'l.l(l'\ uh.” .1 hit or other u-w-ltv. stun-s or where we could Install a rlasp that would decades at the stores operated by him and dlld siuil like that and our sin-rigih was to do lining allow my 'Nanny' to fit her rings over her th brother. Tim. at thelaurelwtxid and Part that work on the premises and twopla- ltnr In.” \l'f\l1 r it linutig t .itiimt w um knurkle and then close the Llasp to st-t’tin' dale l‘lazaonAIhen Street. theliiu that vou l ould do u quit his lit‘\l L’l'llt‘ldllttt' tit tlii llt'llv' t. l'. is tn them in plate." said leiiks ‘We brought her “We wouldn't behm today if It wasn‘t for llu-rt- is also .i trust l.“ tot that lltlllt' ddllflhlt'r \li-l.iiiii- mil «in l lit .s‘ ’|.I, : to the store and in a short period of time she that." said lint "There's so many jewelry lrom lit'dllllg wuh [worth .iiiil ”It'll H'MI‘IH llu sltin- in birth s.ih“v .iiiil tt'tmlt‘» was beaming mth the joy of seeing her wed stores in Kitchener. Waterloo and (ambridgt- You re ooh A‘s good in ‘ittlit rt’t)lil.ititit \s’ll'lt I w h'dlllt‘ll it tut ~..l'tf “it.“ .. an t. drug ring bark where it ll‘hfllfi‘d ' but most of them are just that they re iust dialling Milli high t'llll [)lt‘t 1's ind llit'\ mm limit”: tlii- tun ii tut ”it lll'ti ”at: . um .5 lli-flt-man's k'wellery found a similar solu Mry ston‘sthey don‘t do their own wort ' «I'll? to intrudi- tli.u H‘ii\\lll.|llll 'ts to try an. "n ?.ittttl'. it”: it .v - wt tow. ltlt‘ ,. non for one of his grandmother's favourite- And while they might not tarry the- huge wtiti quit Lit And on slit .. l .i. i- lit-n tit-t Hm i's whi-tt shi- 1 mild no longer drill |ll\t‘llll)l\ [hilt some [If those slUrt‘s UHF! \onit'tittit's Mlii'ii \ltll ’t it: tiling m" l‘vwitilr vlll' 4 Itlllll‘t ti d 'lii'it tuna-mum With the-inst: .iiid tlitrs installed .i niagni'tii they (ill! on” mon- iil .‘i personal tour li .uiil lt'wt'ltV not only is ll .i \tllllilhlt' tlt'ltl ll .ilsu .inil lun \dlll thus it- in ”if llll\llll‘\s to trttx one instead H11 k s.ud H was no small minis do things liLr ring si/uiuandn1mnsonsun~ this .i sentimental att.it hment " said hm \II'l‘ .itid preserve thnsr HH'IHH'IG" ”IT to his lattuls to hi-lti out both of tlii-si- '\\.t- l .in do the ring suing III the s.init- do» ”in n' worried .ilitiut whats going on wttl: Ilnlll tot.ill\ .I[l[|lt‘t no that Um .' 'tu so“ ial ladies and the lhdlll repairs and the our of l'\'l”l\ it s4) it you «an get ll h." it into their Minds 4* t'tlltttiltllill lll\l\lllll til 'liiit villit lN‘ttllll ~.i .. 'Kotholtlu'sr women 'ld\‘l'l)<‘1‘lll'l.lttl day slit" that needs aquitk turnaround" sumo .is tiiissilili- l think How 4mm" 4’" ‘1 Id" ”I'm “in w: ”t i' 't on -. 't l . tilt-s til strength and mill-[rodent r in "H lilr said lttn ‘(iistomers love that .iod 'h."\110" Vital ‘ i" ll ltm‘ t4: sum. w- w n "m t not ' and l mint-shed thr- results 0! restoring .i hit timely our sln‘ng‘th' it .thi tors tlir VHtlt‘. its 1. Mv MM ~._ tin-tn of dignity and [Hitll‘ as the» aged who h Its a difl'rtion that was set in viii inlet ‘tt'lll'l\ .iliuiy with tlii HM h rum-1 ind will 'iNlii-tlio-t ll 9.4- i ,tti' " m ‘tn-tt Itt‘ v - nil-ant a great deal to thrill and our lanuls ’ art h lohn when he first llpd'llt‘tl thr stint 'rl'l'lll mm W earned hit timing gun! win ‘ ileind who has pats”? m l\ m .... “ it hit mid 'l t'annnt rm all thi' "prov til thuw- lair tarr‘ of the t ustomev and thm min- t .m Hit-x li-rl vi lll‘lt’ lit-tut .R’tl‘l . t w «tun r til ii~wq~lrs sit:.il| repairs but the \Allll' intuit latiiih Allt also” 'tmni it isnt leasing tlit strut .ittd 'h t' ' llr'lrrtmns [twat-lo t. . ‘ ‘r- ' ’ .' t tint tr tiwasnml ‘ "He would tr" mi tr) do what we do first doing thi- wort personally and lot out slut» sin mi sale ttv 1 rivlit in . an: lltl 1's.|'i ho. was grateful for the kind words s.l\lilk' and to mognin: what you're good at ' said pitignfl tlw wnrt in [tif'tlllll and .ldllllhttl. titi'll lather s l m. I.ill to wit tow l , , ‘ ' ‘ ‘ / ./ , . . , . x . , I i , ‘ t I t ’3t\\-‘ ’ ll\[\tl\ I s . r l \ x