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i 4 - WAI'l-LHIAK) culecus - Wednesday. March 12. 2014 City gets a dozen complaints a week for high water bills Staff also investigating the cost of upgrading to automatic metre reading technology Continued from page 1 services for the city. said the culprit was see if it makes the same error twice. john wants to make his case in front of a liven those 155 cubic metres were the likely a running toilet in the couple's base- The city will have the metre tested but committee at the city. but was told he can ' result of the couple putting in a new lawn ment or a problem in the water softener McGoldrick said it isn't possible to set the only deal with city staff in the water depart and having to keep it watered. that may have corrected itself. metre back first. ment. The couple is worried about having ,' The couple doesn't have a pool, they McNeer said that isn't the case. His Further complicating the matter is the to pay the large bill while living on a fixed ? said, but they do have a hot tub that they fill basement office is' next to both the water fact the private company the city hires to retirement income. 1 about twice a year. in the eight months fol- softener and the downstairs bathroom and read metres only did an estimate of the cou- The city has agreed to test the metre but i lowing the big bill their use did not exceed he said he would have noticed if either was ple's metre reading for the two-month peri- it will take several weeks. If the test finds the ' 20 cubic metres. constantly running. 0d ending Feb. 21. 2013 ~ the reading prior metre is faulty the bill will be dropped, lhe city said the high bill couldn't be the He said the problem lies with the water to the big bill. McGoldrick said. but ifthe metre is in work result of a leak outside the home since it metre and called the city to have it tested. McGoldrick said it isn't uncommon for ing order and the couple still doesn’t pay passed through the water metre. He wants them to dial the numbers back to the company to do an estimate if the outâ€" the bill, the city can either shut offthe water . Denise McGoldrick. director of water where they were before the massive bill to door metre is inaccessible due to a locked to the home or roll the bill into their proper l ' gate or other reason. It was the second estiâ€" ty tax bill. ' mate taken at the house over a 12-month The city receives about 12 calls even ; period. week for high water bills, but the majorm ' McGoldrick said the leak may have are usually resolved. McGoldrick said, i begun as early as Dec. 10. 2012 - the last The city is now investigating the intro actual reading of the metro before the big structure costs of installing a reroute radio bill ~ so the city has agreed to reduce the system that updates meter readings auto bill to $1,741.36 to cover the wholesale cost matically every six hours. A report is expet t to the city to purchase the water from the ed to come to council in lune. . ‘ , .\ , region. “Since it updates every six hours we , ‘ _' a f 1\ , . \ ZWe recognize there was no reading know when the consumption occurred, on made at the two-month interval and (the what date and what time," Mc(.o|drtck stud ., ' , '. leak) could have been cau ht earlier," [or now. Mchel said he is ket- no 1 a . - ~ . r at . . . 8 y t h _ an , ' > 4. :., It. Mdroldrick said. t low eye on his new water metre so the z. . .; fl: 9 ii! M . M . 1 I‘- __ g, ' According to the region's website. the couple can avoid this from happentngagtnn ,_<,, X k -, , " " ' Wk .' 2014 wholesale rates are 50.9319 cents per in the future vf,‘ ‘1 at; P31” ‘“ ”j w ' ' “treks "fix,“ worm cubic meter for water and 50.8750 cents per "l'm not hopeful they'll find any (it'll‘t 1 . r” sf?" “fir-fl“ ' V W”? cubic meter for waste-water. The city he said “1 spoke to a lawyer and he \11|tl l - Z "' ‘ . charges residents $1.60 per cubic metre for even if 1 take them to court and W111 11 ! water and $2 for wastewater. might cost me more than it's worth " f ,, ”1 W h» , S? N. Sutle I7 ; “3-5 "hr? Hm ON N2] 3118 ‘ ’ t RX -3 750 , new-4200 . 1. - ' “ . ~.:_ .. kwfoot.<om ~_ - ,. .. PLUS " , .. A 1 i _\ \ \1‘_. i, i . ‘ 1 , ,;/,,,','.,'..1f}114}0_~ ’ $1,000 F SPOPT BONUS ~ ‘ ' A ° d f h I ' 7 re YOU tll'e 0 ee pain. A!" 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