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wmwommax-Mmzsjmzos "7?“ F. , . - - . I” 0 lm I N WS ff", , c, 7 . ., ' , , y r "“ ”m" 559442312 '°" MM~ lil|ril\ilil Provm‘ cial supervi sor appom‘ ted for commum'ty care BY RVANPMNAGM a!» ership and accountability and these must be , “mmal'm‘d‘ \ , addressediftheWWOCACisto sumssfully ‘ . ' . ,, fulfill its role” rganizationai dysfunction. leader» " w ' r "We are confident that with a supervisor. ship failures and on-sgain. off-again ,. 4p?" gag; ' we will be able to take a look at some ofthe levels of care were just three of the “$5? . p. Q Q» organizational reviews.” said Fisk. charges leveled against the Waterloo- ' ' ' 0 9 m: “She will work to implement those and Wellington Community Care Access Centre N f ” L"§.2§’..":,qv“, we will emerge with a much stronger and before the province appointed a supervisor . ~ ” . ‘ fin ‘ much more resident- and patient-focused at theagency last week. ' . .- \ , " ' our; Days later. the organization announced " ,: f" ' , Among the 22 recommendations the thedeparfure ofCEO KevinMercer. or} 4' MunderFlahertyiaexpectedtoacton: The Waterlooâ€"Wellington Local Health '~:-'"" ' Integration Network. which oversees and is " 0 Requiring reviews of all service changes the sole funder of the CCAC. asked the implemented in the past year and those province for a supervisory appointment luly ’ ~ '_ implemented in the future: 4 after three years of attempts to improve the j 0 Providing the LHIN with monthly CCAC's performance met minimal results . g: fl; is, prowess reports for review; ‘ "They've had organizational challenges ”a“ - afi‘fi ~ 0 And ensuring that team leads and proj- for many, many years. We did not do this the province appointed a supervisor for the troubled Waterloo-Wellington Community Care ect managers “are empowered to actually lightly. We did this with a lot of thought. This Access Centre after a recent scathing report on the agency. nu mom manage the projects without bureaucratic is a really big step for all of us.” said Water- oversight or unnecessary delays” loo-Wellington LHIN board chair loan Fisk issues between the local LHIN and the cut services to avoid forecasting a deficit, Tasked with turning around the CCAC is CCAC began in 2009.With the CCAC project- then reinstate the services once the financial The review did note several strengths of Brenda Flaherty. the executive vice-presi- ing an operating deficit. the LHiN requested forecast changed. the CCAC as it currently exists. including ‘ dent of clinical operations for Hamilton a performance improvement plan. Under “Overall, the WWCCAC shows an uncer- strong management in areas such as pallia- llcaith Sciences and an assistant professor at that plan. the CCAC ended up in surplus at tain understanding of the issues it faces, tive care and rehabilitation and the dedica- McMastcr University the end of the year. We same cycle repeated shows limited capacity to deal with the don of front-line employees 'We'ie confident that the (LAC. with the itself the following year. issues it faces and shows hesitation in lead- Clients report high levels of satisfaction. assistance of Ms. Flaherty. will emerge in summer 2m 1, the CCAC again said it ing and addressing issues.“ said a LHIN while hospitals credit the CQC with reduc- stronger, more sustainable and better able to would require more funding to avoid having briefing note regardingthe review. ing the number of patients taking up hospi- meet the needs of the WaterlrmAWeilington to cut services The LillN says it wasworking The review also said the CCAC was slow tai beds while receiving alternative levels of community.“ said acting Waterloo-Welling with CCAC leadership to manage the risk, to adapt to change. “seeming to get caught care. ton IlilN CEO Toni lemon. but on a Friday in October, the CCAC unilat~ up in the process itself. often to the point of Cunent OCAC patients will not be affect- There are it cuts across Ontario. they eraliy announced service cuts effective the paralysis when it comes to actually impie» edbythe initialchangea provide in»homc care. palliative care and following Monday. menting key initiatives inatimely manner. "While improvements are being made. mental health services. The majority of An organizational review launched in “While many factors contributed to the residents will continue to receive care (it N2 patients are over the age of 65. l'ehruary said the CCAC suffered from “a faii« current situation. the one item that surfaced through the CCAC.‘ said lemon. “Through On luly 17. the (ZCAC issued a news me of leadership at the highest level“ and “a consistently as a root cause was leadership." this process, we hope to improve access to release announcing the departure of Mercer degree of organizational dysfunction.’ said the review. care, at the right place. at the right time." effective the previous day. The review also found the CCAC would "The WWCCAC has gaps related to leadâ€" l lpTown Waterloo B] A’s expansion plan approved by council Br inns 111wa Graci Financial. were looking forward to idea.Ward 5 Conn. MarkWhaiey questioned Whaley. however. said the thousands of My _ gown"? Sta/7 ”_ becoming part of the UpTown Waterloo why it would be the group's final expansion. hours of expertise the UpTown BIA has BIA. noting the growing hub of businesses locat« under its be t would be a huge benefit for list a day after its highly successful The new boundary would incorporate a ed at King Street and University Avenue the King Street and University Avenue sec- tlp Iown Watt‘tltm in! 1 festival, the small portion of land norlh of Erb Street and could benefit from the BiA's expertise. don ofWaterioo. and asked why those busi- Uptown Business improvement Area south of the railway line from Caroline “is there the possibility that you might nesses should reinvent the wheel when a received council approval to expand. Street to Father David Bauer Drive (the leap-frog a couple of streets and have a little very successful BIA is operating mere blocks (in Monday afternoon. Patti Brooks, tourist train and museum parking lot); lands node for the BIA there?" Whitley asked. away. ("xt't‘lllin' director of the BIA. appeared west of Iirh Street from Father David Bauer Brooks said the areadescribed byWhaley "We can agree to disagree on this one.“ before council to request what she called Drive to Avondaie Avenue and the boundary was probably not in the area traditionally Whaley said. “the final expansion" of the BIA boundary. of the Waterloo Memoria Recreation (Iom- known as uptown, and she said she had “i don’t want to letgoofthis ideabecause which councillors approved unanimously. plex (the Barrel Yards); and property south been in conversation with businesses in those businesses would really benefit from "All of our developments are in full sup of lirh Street from laurel Street to Willow that end of town about starting their own your expertise." port of this expansion," Brooks said. noting Street (including the professional centre BIA. which in her opinion was “a much bet “I take that as a compliment, and l'd be in a letter to council that property owners located at 55 Erh St.) (er idea than encompassing ours with happy to further discuss it," Brooks Auburn Development and Tony (iraci of While councillors were supportive of the theirs" responded. ¢‘// I a v f e} , Your Exterior A ' “ ‘ Pro'ect rts \ , . 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