Waterloo Public Library Digital Collections

Waterloo Chronicle (Waterloo, On1868), 18 Jan 2012, p. 12

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lz-wamummm-m lanuary is. zolz . . i l n g esemce runaroun l O O I 0 g o , $ ‘ Columbia Auto Servwe expanswn aims to meet all its clients nee l M "c .. z ,I , _ ' i z i. _ i i it i MembersoftheColumbiaAutoServicetaamnowhaveseven ThenewColtu'nbiaAmoSaiesprovidesautodetallingand‘ ' baystomeetdernand. firesinaddltiontoausedcarirwentory. 1 ' . . 1 36.30am cars. auto detailing and a flu one mogeou (1)135] the; Col it an; the tsheemnd time i may partnershipwlth'nrecrafito toworrya t to um wort award. ‘ meet all their clients' tire their plate. “lint and his staff are very E t's the place where the needs including storage of ‘Generally everybody has committed to the highest i local high-tech commu- snow tires Coimbia Auto Service owners Leon Gregoire. Laurie Voigt a computer terminal in front level of customer satisfaction - “ nity goes to get their cars The Colby Drive location and Jim Voigt have been honoured for their customer service of them at some part of the at each and every vehicle ( serviced. so it’s no surprise is also partneringwithvalvo- and aedit their team approach to their mess. mm day,‘ saidVoigt. “iremember service.” said Russ Gougen. ‘ geimabdaefiiy) 33:33: mmgomdom: we couldn‘t service them for 8“" that the service or “3:33:32: was}: 2:2? for 32:): [23:13: 1 social media sites like Mb meet another demand idem a couple of weeks. Reacting runaround “0'” here.” said easy it was to communicate “Consistency in managing l ter and Facebook to keep tified by thecustomets my to a client's concerns VoigL “we tried ‘0 continue with them through ernaiL day-to-day customer rela- ‘ their clients updated on the in form 075003 service.” that tradition by giving our . . tionships through communi- 4 latest in car care. "Reacting quickly ”98“": 3"“ “1° 55°? difi'fi'mtfgf‘gofid “..commumcaaon m and follow up is m. . - . . . was a c a enge. a m s ere is e or . , museum...“ toachem's vouwmaom memwsommem- a"(11‘0"th um: imam” ; be considered old’fashioned concerns is “for," to meet customer demand In the internet age that what delivers the Voigt took over the busi- { â€"â€" customer service â€" that ° " and keep their be“ interests means ““3 emails. tweets t ness from his dad in the 1 has them earni indust OngOd sen/tee. in mind. so the team at and texts clients about wowfactor 0 lSSOsand mm_ ,‘ awards and who.“ M” Jul“ Columbia Auto Service tried upcoming scheduled main- their customer with his wife “We and 1 customers in local newspa- (Mo/Columbia tokeep itasseamlessaspos- tenance and other things ' ” Leon Gregoire. He said it ‘ per reader surveys including AuwSeruiaand sible . "I?! need to know ‘0 W" W. takes a good team to accom- the Waterloo Chronicle WM 5‘,“ Because if there was one ly maintain their vehicles. -mmn push quality service. That’s Reader's Choice Platinum thing that has remained con- The push into the social “WAWP'O what he says he has in place Award "Time has become the stant through three genera- media spherecamefromhis â€"â€"-agoodteam. The success had lim one commodity that people tions of the family with the youngestdaughterSarah asa “It surprised me that -I want everybody to Voigt. whose family has been don't have.” said Voigt. ”“55““? i‘ "as ‘3“ “new” 3”“ '0 Fwy Wm“ i" a some many people would know what a great team we if.) a... car repair brow? in “Whenever you can out? gigggxwhe" " comes '0 355%le Interconnect $m°l~23e°tlm§3§d$1i have" WV? mu; tango ‘ .. seilihrgogpflrgcs‘ooe in??? fixinvyfglf: :oing to Wit: ‘Years 33° my father ”“5 the customers were that auto service {o’cility Beingpart $3; commu- 1 month on. ' (Gary) came up with the slo- thrilled with the updates. wuldactuallyaend them an nity has aha been a big part , . . 1 That volume saw the ‘Every year our business email when to me it seemed of that commitment includ- l business undergo an would grow and grow and 808:3!!- them noticed by ing sponsoflngjlocal spans ‘ un recedented ex ansion we were getting to the nt got teams or par cipating in 3 lastp year as they misled two where we had too manypgo- Napa Autopro. and associa- fundraisers most recently 1 service bays at the 160 ple coming to us wanting tion they‘ve been part offor during Movember and an i Columbia St. W. location. maintenance and service 28 years. which awarded event theyheld in support of ’ while open‘irgg3Columgi'a :1? we “mauve the fadli- aha? Auto me; with mmmrri [eagl- utoSalesa Colby .. ohandle manypecr bade ward . png e 1 which allowed them to pie. We didn't want to turn for their excellence in cus- community is just part of 1 expand into selling used people away and tell them ' tomerservicelutyear. doingbusiness,‘ saidVolgt. l '1 1 f . ~ ‘ is 'W “a“. ‘ A ’- fiq METER is till? OVER SHE {Am " H 0 n1 0. ”M m , LAMINATE FLOORING SALE mm . FEB. 3 . 2:: 89"‘2” so. It FROM so. It. Fol-«.7; ' .‘ " m “a" 5=' W “T?" 54 YEARSIN BUSINESS .. s. ' ,_ _. .J .. ._ ‘1; “1.1 ' ... sewers :.. Due ‘Awtt Dav \‘ ._ 1“.“- ~*'»-=.3.~ v?» h.‘. ave -â€"-â€"1 J ~~ m w «I. as... ,

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