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h WAl'hRLAX)CHK)NKIuE-Wedneu1ay. member H. mm . is T’ ' ' KVVG lC ' mm is the seaso or customer semce ' Reese's-ewes” Cuaranteed Investment Certificate is the (trite oi year when most and relevant. _ . _ ‘ COMPARE oi us find ourselves doing a lot I l “S \ ( ll l ll in this age oi big box retailing, erfhhumhinsill . , . ., she shes" hes mess KW-Glc ImmEEiEEEE llllt'l'iltl \\llll\d|(‘\ stall". Bl'SINISS “Wk 1“ W3)“ tU effectively VS» _ It you are like me, most til your compete. Retail Bank Rates ”mmm lustomer service ex wrlt'ut‘t-s hat 0 l‘ to number one way is to pro- ‘ hm.” at be“ “wank to. tide exceptional customer care, amped m cm Companies represented by KW“ are covered by CD“: l‘.dt’ll oi us has at least one story lite consumer of axle-y will seek 279 Weber St. N., Waterloo ° 519-747‘8123 about that hulk‘h clerk whose atliv ' out and patronue busmesses that rude, and actions would win them place a high value on customer m- mm,“ 2, the worst employee of the month. , SETVlCtfl i s but how many of us have stories 7-3», ' _(io above and beyond in pro- WATERL O CHRONICLE about that sales clerk who went ‘ m Vidmg your customers With excepts W“ m W “on to 32-000 400“- above and beyond the can? tional service. and you will keep WATERLOO 3 Own Coon-mm Newspaper! Perhaps you have had the W ROY them coming 519-886-2830 pleasure of being served by such WEBER back (0 you for anoutstanding sales professional, » â€" â€" , _ it Very long They are the type who know everyday operation. Ilme. 0 their product or service cold, and A good place to start is by talk- can sense what is best for you. ing with your sales staff. ... . They are the type who will go to You want to communicate to Roy-Weber man bat for you if your need strays out~ them the significance of customer admsor w")! the . side the boundaries of store policy. service and the importance it plays Waterloo 5171011 m ‘ w L“. They make an effort to remem- in the success of your business. Bustne§IShCemm bet your name, and exhibit gen- Get your hands on reading Ema: im at A D t A d uine respect and care for you as a material on the subject. myweber o o r o O r 9 customer. You can find books on customer @waterlooca . This is exceptional customer service in the business section of For mowxnfor- service. and it is what will give the your local library, or_stop into the matron ml the small business owner an edge over Small Business Centre and look 5171011171601?“ large chain operations. through our resource material. cean, ms” _._, , w. ., c. , _,_ ,, _,__ A Exceptional customer service Finally. develop a customer wuuowarerloo ,-. m does not just happen. It must be sewice-training plan for your staff. regionsmall- _: , .. 7 y “M _ l . intentionally integrated into your and focus on keeping it current busrnesscom. a. l is? 4 , , A; st: g:;;;=‘-v;‘t . ”f" ' “M " " , 1, lunior Achievement of service at the Waterloo relations which will serve 1A ”9 § “it“ 2 ‘ " i L A s j , \l»‘ 3“ is); Waterloo Region lnc. has Region Record where her well as she builds strong i ‘ Jim'fifl . , ." ; selected Aubrey Walters as role as community relations partnerships with local > ' v, - ' ~ ‘ , ‘ - r the incoming president and manager and, later, director stakeholders and supporters ‘ , , Us (311.0. of consumer sales and mar- of our cause," said board f ' ' Walters Joins Junior keting connected her to chair, Margo lones. f 5 Q . _ f Achievement on Dec 6, and numerous community “The process of finding a . , , . . _ A will be responsible for the organizations and events. replacement for Rosemary ‘ - - ' . s LLAT'O - , j ..: management and leader More recently, Aubrey Traltalo has been very lhor» I}; ‘ f f ,, i , ship of the organization. served the businesscommuâ€" ough and we are pleased ‘ f; ' â€" â€" ’, including fundraising initia- nity as vice president at the that Aubrey will be taking on ‘ , ' A” lives and program develop- Greater Kitchener Waterloo this leadership role," said a” a . 1;â€" ment. ChamberofCommerce. Jim Harper, chair of the Q . - Walters fills the position “We believe Aubrey will board of governors and lun~ ’ I‘ 7' we“ vacated by Rosemary Traka- be an excellent fit with lune ior Achievement ofWaterloo “3 _ A , . -,es~ ', a,“ lo. who announced her ior Achievement. She brings Region Foundation. 7 ' 32253" 71”;- , plans to retire in 2010 after with her a solid business “She comes to us with the ' -='.“. W "eff; .;_"‘~ ‘~' 2. 14 years as executive direc- management background, professional experience and call NOW tO ‘ 7’: All 2 0 fe-Wlntel' TUSh tor. including strategic planning skill sets to introduce ’ Aubrey may be best and Visioning. event man- new technology opportuni- râ€" ‘ known for her 13 years of agement and community ties" WWW-ducana .CO"1 1-800-260-3205 It. is Tl"7-‘t Tf‘ie‘e "- 51. , PRE-OWNED CARS “mm“ 9 Wham-“m , A , AWD.83.301km 66,826km With every vehicle 520 995 s15 495 “ ' ”W .' , 0 N81 ‘ y , 9 HS! ' , 2007 NISSAN VERSA 1.88 2008 NISSAN ROGUE suv SL 2007 NISSAN FRONTIER PICKUP 2000 LEXUS is 250 ‘ , Silver, manual ms, 4 door fl ' ' White, auto, 4 door \ Blue, auto, 2 door . Gray, auto, 4 door, AWD 1 - hatchback, 56,539 km ' AW‘D. 84,058 km 3 15,951 km a.» ' 57,000 km 5 s9995 - 319 950 s16 900 331 495 s “ST 1 0 “ST | » HST ’ 0 its“! FINANCING 20m NISSAN XTEBRA OFF-ROAD 2006 NISSAN ALTIMA 2.58 H1 f itsrl".",‘i’ . l ’ ' ~ “ND “antennas. Gray,auto,4mor Always a good deem/an! ._ if _: I IRISH“; A“, 741,35 m 66.734 km “M "r s19995 siz 495 , . , , , » _,~. murmur i we r em