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Waterloo Chronicle (Waterloo, On1868), 27 May 1992, p. 12

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EJI!LIEEmmm:::q SOPIONEER Kâ€"W dealership named 1991 Kenworth Dealer of the Year da, the father and son team that owns and operates Great Lakes Truck Centre, were presented with plaques and commemorative A fullâ€"service heavy truck dealâ€" ership in southern Ontario has picked up three of four dealer awards provided annually by Caâ€" nadian Kenworth. Great Lakes Truck Centre, with operations in London and Kitchâ€" ener/Waterloo, was named Dealer of the Year for 1991, and also earned the Service Quality & Commitment and Parts Excelâ€" lence awards. PAGE 12 â€" WATERLOO CHRONICLE, WEDNESDAY, MAY 27, 1992 Bob O‘Dowda and Rob O‘Dowâ€" WATERLOO _ (across from Conegtoga Mail) 545 KING SERVICE $19.95 cteLers 29.95 ‘ Northdale Complete Collision and Refinishing Service 430 Albert Street, Waterioo Auto Body PLUS INSTALLATION 7 Dealer of the Year is awarded on the ! asis of scores achieved in nine criteria of dealer success tracked by Canadian Kenworth: market share, sales lead followâ€" ‘‘This is a tremendous achieveâ€" ment," said Andries Mellema, President, Canadian Kenworth. "It underscores the fact that there are some business people who, by focusing on service and meeting customer needs, can be successful in a difficult economic environment." coins at Kenworth‘s annual dealâ€" »fep® (4 CYLINDER) (FLUiD EXTRA) e 11111 238 Porie WA S ye cce 2s TT EN ETA TT1 1 UNIROYAL l im 892:204C . mmmnn im h believe that wellâ€"rounded nature of this program is the direction of the future. Success will not be driven by sales alone. Our dealerâ€" ships must develop a blanced approach, one that recognizes the importance of sales but also has a place for outstanding customer service." we‘ve awarded Dealer of the Year up, parts quota attainment, cusâ€" tomer satisfaction index scores in service, parts and sales, and three ‘"‘This is the first year that YOUR SAFE CHOICE INCREDIBLE SAVINGS ON . ..

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