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www.insideHALTON.com · OAKVILLE BEAVER Friday, March 1, 2013 · 10 Advertorial Dealership earns top ranking Outstanding customer service is the foundation of the Kennedy Ford culture. Every employee is dedicated to ensuring that each customer has a great experience whether they are purchasing or servicing a vehicle. In 2011, thanks to Ford customer surveys results, Kennedy Ford achieved a number one ranking in customer satisfaction in the GTA among Ford Dealers. In 2012 for major market dealers, Kennedy Ford surpassed their 2011 results and finished tied for number one in customer satisfaction for all of Canada. "Exceptional customer service has been a long-standing focus for Kennedy Ford and we are extremely proud that our customers recognize our efforts," says David Nourse one of the dealer principals at Kennedy Ford. "Our philosophy has always been that good customer service and satisfaction are the keys to running a successful business. We could not have achieved this result without the efforts of every employee to ensure our clients are completely satisfied. The public have many choices when it comes to purchasing or servicing their vehicle. To succeed you require great product, a customer's trust and exceptional service." David and his brother Scott succeeded their father, Malcolm, as dealer principals two years ago. Malcolm Nourse owned and operated Kennedy Ford Sales Limited from 1977 to 2010. The dealership just completed 50 years in business on December 1, 2012. To celebrate 50 years, Scott and David are planning extensive renovations at the current location. Construction will start in the spring with a target completion date before the end of the year. "Our plans include renovating all the amenities in our dealership to make it even more customer friendly," says David. "All our customer touch points will be re-done to further enhance the customer experience." "Customer Satisfaction is the cornerstone of Kennedy Ford and it will continue to be for the next 50 years," he adds. There are many choices in automotive sales and servicing in the community but our commitment to our customers, whether new to the dealership or long term, is always there. We would like to thank our entire staff and especially our customers for helping us achieve our new number one."