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Your Helper to Small Business Difference between praise and encouragement Dear Ed: 5 I run a small service business . can be viewed as insincere. here in Thunder Bay and unfortu- ENCOURAGEMENT nately, to be competitive, I cannot 1. can be given anytime; pay very high wages. I must rely on 2. democratic; other means of motivating my staff. 3. emphasizes the "doer"; I do try to praise them when 4. stresses the process; they do a good job but it does not 5. always seems genuine. seem to be enough. Is there any- thing you can suggest? Encouragement should be given R.R. in Thunder Bay regularly in bad times and good. It's tough I know, but I believe it's worth the effort. This of course is only possible after a long, slow process of replac- ing existing staff with employees who respond to being stroked as much if not more than higher wages. If you wish me to be of more specific help, write me again or call me and I will give you the best advice I can. Good Luck. If you have any questions you Dear R.R: I believe you're on the right track, but maybe it is necessary to more than praise; you may. need to develop a program that will encour- age them to do better and to become proud of their efforts. _ Without knowing your specific needs, I cannot offer specific advice. However, the following, borrowed from "Sellick Associates" literature, will give you an idea of the differences between want to address to Mr. Ed praise and encouragement and --Rynnanen, you may contact him should give you an idea where to gj: Start. PRAISE 807 Victoria Ave., E. 1. Given only when there's suc- PO. Box 878 cess; Station "F" 2. autocratic; Thunder Bay , Ontario 3. emphasizes the "deed"; P7C 4X7 4. stresses the final product; or call collect (807) 623-2745 LAW OFFICES of EDWIN W. (TED) PAGET BARRISTER & SOLICITOR COOPERMAN'S AUTO BODY Dave Cooper 32 Overpass Rd. Terrace Bay, Ont 825-9360 Page 11, News, Wednesday, June 1, 1988 EXPERTS IN HOLIDAY and BUSINESS TRAVEL 508 Victoria Avenue |_4 Marlin Thunder Bay, Ontario MAN World-Wide nine vy (807) 6 Ww Travel Toll Free 1(800) 465-6922 $100,000.00 free flight Insurance with each ticket purchased. CALL TOLL FREE 1-800-465-5922 Owned and operated by World-Wide Travel Service (Lakehead) Ltd. Travel Planners Since 1954 John's Texaco Your service centre four Mini-Mart for AIRLANE MOTOR HOTEL 698 Arthur St., W. Thunder Bay, Ontario located at TERRACE BAY OFFICE SCHREIBER OFFICE Simcoe Plaza 303 Scotia (lower-floor) 825-9379 or 9395 824-3122 for gas, car repairs & sionaton milk & Phone 577-1181 Banquet & Convention Facilities SERVICE Lg. Heated Indoor Poo! Mon.-Fri. 7:30am - 9pm Whirlpool Saunas MINI MART Diningroom Saturday 8:00am - 7:00pm "A guest When You Enter- Sunday 12:00am - 7:00pm A Friend When You Leave" 825-91 35 f Telex 073-4199 TRAVELLING ANYWHERE? LET US HELP YOU! a3 : 'E\""REEL REPAIRS America 825-9664 Travel Agency Lid Get that fishing reel ready 217 Simpson St. , P.O. Box 964 Thunder Bay, Ont. P7C 4X8 Authorized Agents For ; fa, ALL AIRLINES! a0; ITALY and EUROPE TRAVEL SPECIALISTS 1-800-465-6964 for another season. Replace those broken and worn out parts. Have that reel cleaned, lubed and repaired for as low as $9.95 (parts extra) Every Tuesday 10:00 am - 12 noon 1:30 pm - 4:30 pm French and English Spoken Monday - Friday 10:00 am - 5:30 pm SUM BER SALE Fencing lumber in stock! I' by 4+ & 1" by 6" Spruce $225/m Poplar $175/m ATKINSON'S MILL Phone 857-2454 a Porthis DRYCLEANING SERVICES SPECIALS May 23 - June 4 Comforters-------------------- $5.99 Plain Dresses------------------ $5.99 Sleeping Bags----------------- $6.99 Sweaters & Blankets----------- $3.49 Lloyd Snider Contracting Terrace Bay, Ont. 825-9468 ELA mam after 5 p.m. Painting, Wallpapering, Trim finishing, Renovations, Plumbing Repairs DAN MATEEV CONSTRUCTION invites you to build your home with us. We offer: : -competitive prices CRE - custom built homes cs - custom cupboards of pa, your choice olympic carpets of your choice 450 John Deere Rentals FOR FREE ESTIMATES CALL MEL OR DAN Sars i FREE ESTIMATES AT 825-9454 - ~% Tilden ob gs oA elle Rent-a-car Service 1-800-465-3939 pea sacra ae mon- We Make Great Vacations! ricage tli ta rn Corporate & Vacation Planning AMERIAN] Travel EXPRESS Service A 'Representative éynane's Ce our Hairstyling S@lan 824-3399 824-2325 Mon Tues Sat 9-5 Wed Thurs fri 9-8:30 Mon to Sat 9-5 * haircutting * earplercing * tinting * perms * waxing Scotia Street, Schreiber Travel Rest. Trailer Park NEW AGENT In Terrace Bay Lower level in the Schreiber 824-2617 Post Office "SEWING NOOK (825-9555) C. 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